PROGRAMME TERMS OF USE

Summary Of Key Terms

Contents of Programme: See website at www.metabolicreset.co

Programme Start Date: 10th February 2025 or the date you join the programme after this date.

Programme End Date: The date you cancel the Programme per our Terms, or 9th August 2025 if you paid for six months access, or the date we cancel the Programme per our Terms.

Fees:

There are a few options for payments:

Pay a non-refundable £180.00 fee for six months access to the Programme (through 9 August 2025). This option was available until 10th February 2025.
Pay a non-refundable £55.00 deposit for the first month of the Programme, then continue to pay in automatic monthly instalments a fee of £25.00 from the second month of the Programme until 9 August 2025. With this option, you are able to cancel at any time from 20 February 2025 by emailing us at team@metabolicreset.co at least five business days before the due date of your next payment. A payment schedule is viewable when purchasing the Programme and can also be found in your Practice Better portal. This option was available until 10th February 2025.
Pay a non-refundable £55.00 for the first month of the Programme, then continue to pay in automatic monthly instalments a fee of £25.00 from the second month of the Programme. Automatic payment will continue to be made on a monthly basis unless you cancel or until we cancel or end the programme. With this option, you are able to cancel at any time from 20 February 2025 by emailing us at team@metabolicreset.co at least five business days before the due date of your next payment. A payment schedule is viewable when purchasing the Programme and can also be found in your Practice Better portal. This is the only option available after 10th February 2025.

Purpose of the Programme: The Metabolic Reset Programme is designed to provide participants with educational and informational content. It is not intended to serve as professional, medical, financial, or legal advice. Participation is voluntary, and all content provided is for general information purposes only.

Who We Are And Our Contact Details

We are a partnership, the partners being Dr Aseem Malhotra and Miss Kimberley Pearson of Metabolic Reset LP a partnership under the laws of England and Wales.
You can get hold of us by telephoning us on 020 7632 7574 or by emailing us at team@metabolicreset.co.
We are not VAT registered as of January 2025.

Application Of Terms And Conditions

These terms and conditions (“Terms”) apply to the Metabolic Reset Programme (“Programme”) operated by Metabolic Reset (“we” or “us”). By registering to be a participant in our Programme, you agree to the following Terms of Use and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.
The agreement is between us and you, the person or entity registering to be a participant in the Programme (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Programme and shall continue until terminated in accordance with these Terms.
Following purchase of the Programme and agreement to these Terms, you should print a copy of these Terms for your records. We may change these Terms from time to time.
These Terms should be read in conjunction with our Website Terms of Use, Privacy Policy and Acceptable Use Policy (all of which can be found on our website www.metabolicreset.co (“site”)).
Any content posted or submitted by you to our site or in our forum or any contribution to group sessions in the course of the Programme is subject at all times to the Website Terms of Use Policy and our Privacy Policy.
The materials we deliver as part of the Programme do not in any way constitute advice or recommendations. The Programme is for educational and informational purposes only. We are not able to advise you on your individual circumstances.
The focus of the Programme is solely on providing educational and informational guidance related to optimising metabolic health. The programme will not focus on vaccines or COVID-19. The content provided in the programme is intended solely for general health education purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Programme Rules

The Programme shall be delivered by a combination of course materials, monthly live Q&A webinars, and an online supportive chat with group participants. Access to the online course materials is available until the Programme End Date.
The Programme is available via Practice Better, a secure platform to which you will be sent a link to join. There is no extra fee to join Practice Better. Participation in the Programme requires logging into your Practice Better account on a regular basis in order to view the modules, materials, and group chat. Should you have any difficulties joining or accessing Practice Better, please contact us and we will be happy to assist you. There are no refunds if you are unable or unwilling to join or access Practice Better.
Live Q&A Webinars:
- The monthly Live Q&A Webinar will be held via Zoom Webinar. The date and time will be set out on the site or as otherwise communicated to you, but the dates and times are subject to change.
- It is best to have a Zoom account for easy of joining the call, however, instructions will be sent to you if you plan to join without a registered Zoom account.
- The date and time of the Live Q&A Webinar is dependent upon Dr Malhotra and Kim Pearson’s busy schedule and is subject to change. Participants join from around the world, therefore the times may not be convenient for you depending on where you live. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site or your Practice Better portal regularly for updates on changes to dates and times.
- The Live Q&A Webinars shall start and end at the scheduled times regardless of the time that you join the session. If you are late or unable to join the webinars, the Webinars will not be extended and we shall not be obliged to refund you any amounts.
- The Live Q&A Webinars are held via Zoom, a third party server, and will be recorded. Links to the recordings are posted in the Programme module in Practice Better for participants to watch at a later date. The recordings cannot be downloaded and are only available to you for as long as you are a paid participant in the Programme.
- Participants in Live Q&A Webinars will join via their personal Zoom account or as a guest. Steps must be taken beforehand if you wish to remain anonymous, as Zoom is not part of Practice Better.
- We strongly suggest that participants joining with their Zoom account amend their account information beforehand so that only their first name and initial are visible. We’d also recommend changing your profile photo if relevant. For example, if your personal Zoom account is under your name ‘Jane Smith’, then when you join the Live Q&A Webinar, other participants will see your name displayed as ‘Jane Smith’. We recommend amending your Zoom account to an anonymous name or to ‘Jane S’ if privacy is desired. By participating in such interactive methods, you agree to have the name shown on your Zoom account and your uploaded profile photo, if applicable, visible for other participants to view.
- If you join the webinar without a Zoom account, you will be asked to enter your name and email address. The email address should match the address used to join the Programme as Webinar attendees are monitored. Other participants will only see the name you entered, therefore we recommend using your first name and last initial only.
- By joining the Programme, you understand and consent to the Live Q&A Webinar conducted as part of the Metabolic Programme being recorded and transcribed (for those attending who have a hearing impairment). You acknowledge that any comments, questions, or discussions you raise during these sessions will be included in the recordings. You consent to these recordings being made available for viewing by other participants in the various Metabolic Reset Programmes that we are running or may run at a later date.

Online Content And Sessions

You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorised use of your account.
While the programme may involve group discussions, participants should respect the confidentiality of others. You agree not to disclose any personal information shared by other participants without their express consent. However, the Programme cannot guarantee that other participants will maintain your confidentiality, so please exercise discretion when sharing personal details.
Participants in the Programme group chats will have their first name and last initial and any uploaded profile photos visible for other participants to view. By participating in such interactive methods, you agree to having your first name and last initial and your uploaded profile photo, if applicable, visible for other participants to view.
We have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Programme but in the event that such content (or any content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.
You agree to provide true, accurate, current and complete information about yourself as prompted by the Programme registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Programme (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.
You agree to participate in the programme in a respectful and constructive manner. Disruptive, inappropriate, or harmful behaviour, including harassment, discrimination, or offensive comments, will not be tolerated and may result in immediate removal from the programme without a refund.
You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission. You shall not contact any participants of the Programme other than in relation to progressing within the Programme. Violation may result in removal from the Programme without a refund.
If you submit any content to our Site you agree that:
- you own the intellectual property rights in the content you submit and no content which you submit will infringe the intellectual property rights of anybody else;
- you are personally responsible for the content which you submit;
- you will not submit anything which is false, misleading or inaccurate;
- you will not submit anything which is defamatory, threatening or which is otherwise considered offensive or which is against the law; and
- you will not submit anything which contains viruses or similar programs or files which damage equipment, devices or software.
- We reserve the right to remove any submissions made to our Site.
- If you fail to comply with this section of these Terms, we reserve the right to suspend or withdraw indefinitely your access to or use of our Site. We may also take legal action against you and we may disclose your details to law enforcement agencies where we believe this is necessary or if we are required to disclose them by law. We may take any other action as we consider is necessary.
- We do not usually edit or monitor content uploaded by visitors. Visitor’s content has not been approved by us and does not necessarily represent our views or values. If there is content uploaded by other visitors that you wish to complain about then please contact us.
Any digital materials included in the Programme require the following hardware and software and other functional requirements in order to be fully used:
- You will be required to create a secure Practice Better account using the link we send you as part of the programme. You will not be charged extra for creating a Practice Better account.
- System Requirements: The Programme is accessible via desktop, laptop, tablet, or smartphone. Full requirements needed to use Practice Better can be found here: https://help.practicebetter.io/hc/en-us/articles/234651527-Browser-Mobile-App-Compatibility
- Browser Compatibility: The Programme is optimised for use with the latest versions of Google Chrome, Firefox, Safari, and Microsoft Edge. Users must ensure cookies, JavaScript, local storage, and pop-ups are enabled for full functionality. Practice Better also supports the latest browsers on Android and Apple mobile devices and tablets.
- Internet Speed: A stable internet connection with a minimum speed of 5Mbps is required to stream video content without interruption.
- Software Requirements: Certain materials may be provided in PDF, DOCX, and MP4 formats, and may require Adobe Reader, Microsoft Word, or a media player capable of playing MP4 files.
- Security: Users are required to create strong passwords for their Practice Better account and must not share login credentials with any third party. Failure to comply may result in the suspension or termination of course access.
Any digital materials included in the Programme have the following technical protection measures: All materials are accessed via your secure Practice Better account.
The programme may be delivered through various digital platforms. Metabolic Reset is not responsible for technical difficulties, service interruptions, or any issues related to the use of third-party platforms. Participants are responsible for ensuring they have access to the necessary technology and internet connection.

Payment And Cancellations

The total price payable for the Programme and options for payment are set out in the summary of key terms above.
Payment is to be made by any method that is detailed on our site from time to time. You will be notified when access to the course is available. If at any stage you have made an error in your order, you may email us at team@metabolicreset.co to correct any errors.
The fees payable as set out in the summary of key terms are inclusive of applicable taxes.
Your card will be stored securely in Practice Better for future automatic payments if you choose to pay in instalments or if, upon completion of the Programme, you choose to enrol in our monthly subscription programme.
Once your order is placed, we will send you an invitation to join Practice Better and create a secure account. The Programme materials will be released on the Programme Start Date and will be available to you through the Programme End Date unless you a) cancel the Programme, or b) are removed from the Programme due to violation of these Terms.
All payments are non-refundable other than as set out in #9 below.
Prices are liable to change at any time, but changes will not affect purchases already placed.
Where your order includes ongoing access to the course materials from the Programme Start Date, your access shall expire (and the Contract shall terminate) on the date after the Programme End Date. If you wish to continue to have access to the course materials after the Programme End Date, you must join our monthly subscription programme when it is offered to you.
Consumers as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations may cancel the Contract within 14 days of the date of you registering for the Programme by emailing us at team@metabolicreset.co and stating your clear intention to cancel. If we receive such email within 14 days of the date of your registering for the Programme, but at least two business days before the Programme Start Date, we shall provide you with a full refund of the amount paid by you up to such date. Such refund shall be made within 14 days of the day on which we received your valid notice of cancellation and usually by the method originally used by you to pay for your purchase. Refunds will be made in GBP. For those paying from abroad in another currency, we cannot guarantee your refund will match the amount initially charged for the programme due to the currency exchange rate and bank fees that apply.
You agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in #9 above and you acknowledge that you will lose your cancellation rights in relation to such digital content. As you are able to download, make use of and copy the Programme immediately, you lose your right of withdrawal from the Contract on the Programme Start Date.
If at our discretion, we remove you from the Programme due to your violation of this Contract and specifically the Terms, you will not be eligible for a refund.
Our obligations
- We warrant to you that the Programme and Programme materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.
- Other than as set out above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the educational and informational nature of the group programme and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
- We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
- You acknowledge that in the course of the Programme you may have access to other Programme participants' confidential information and you agree not to use or disclose to any third party such confidential information. This restriction does not apply to:
  - any use or disclosure authorised by you or required by law;
  - any use or disclosure which you consider necessary or advisable in order to prevent illegal acts or harm to others; or
  - any information which is already in, or comes into, the public domain otherwise than through your unauthorised disclosure.
You acknowledge that your personal data will be processed by and on behalf of us as part of us providing the Programme to you in accordance with our Privacy Notice that you can view at https://www.metabolicreset.co/privacy-policy.

Intellectual Property

We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Programme and all content within the Programme and nothing in this Contract or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.
You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials (or any of the ideas and concepts created by us and contained in the content or materials) contained in the Programme.
We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme was provided only.
Except as set out in #3 above, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.
You may not without our prior written consent make any audio or visual recordings of any part of our Programme.
We may record the Programme being delivered during your attendance. You authorise us to use your image and voice in any such recordings without payment, other conditions or need for further consent.
You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission. You shall not contact any participants of the Programme other than in relation to progressing within the Programme.
The provisions of this paragraph 6 shall survive termination of the Contract.

Term And Termination

We may terminate the Contract without any liability to make any refund to you if your continued participation in the Programme is in our opinion causing disruption to the running of the Programme or to other participants.
Notwithstanding the provisions of #1 above, we may terminate the Contract on written notice to you with immediate effect if at any time we:
- (i) make a resolution for us winding up, (ii) make an arrangement or composition with our creditors, (iii) make an application to a court of competent jurisdiction for protection from our creditors, (iv) are unable to pay our debts, (v) cease trading or an administration or winding-up order is made or an administrator or receiver is appointed, (vi) are declared bankrupt or (vii) are convicted of a custodial offence (other than a road traffic offence).
Where you have set up recurring payments, it is your responsibility to terminate these payments following termination of the Contract.
After the Programme End Date, you will be removed from the Programme and will no longer have access to the group programme, nor the modules, materials and group chats within. You will still have access to your Practice Better account and to the journals, which are not part of the Programme. You will have the option to join our monthly subscription programme, which will enable to you continue having access to the programme materials.
If you are making instalment payments and choose to cancel the Programme before the Programme End Date, you will be removed from the Programme and will no longer have access to the group programme, nor the modules, materials and group chats within. You will still have access to your Practice Better account and to the journals, which are not part of the Programme.
On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).
Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.
This paragraph 'Term and Termination' shall survive termination of the Contract.
Where the Contract expires, this shall be treated as a termination for the purposes of this section and all other paragraphs that refer to “termination”.
The Contract shall continue until the end of the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force. [For the avoidance of doubt, the licence granted in paragraph 'Intellectual Property #3 shall terminate automatically on termination or expiry of the Contract.] Notwithstanding the provisions of paragraph 'Term and Termination #1', either of us may terminate the Contract on written notice to the other with immediate effect if at any time:

The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

Liability

We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the Contract and/or us providing the Programme.
Our Programmes are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Programmes as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.
The Programme does not provide medical advice. The Programme is provided for informational and educational purposes only and it is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or another qualified healthcare provider with any questions you may have regarding a medical condition or before adopting any treatments or taking any supplements. The programme is not a substitute for professional medical advice or treatment. Metabolic Reset does not accept any liability for decisions made based on the content provided.
Information provided in the Programme and the use of any products or services mentioned in the Programme or purchased from our website or affiliated sites or DOES NOT create a doctor-patient or nutritional therapist-patient relationship between you and any of the practitioners who are affiliated with the Programme.
You agree that registering for the Programme and the use of any products or services mentioned in the programme or purchased from our website or affiliated sites is done entirely at your own risk. Any recommendation for changes in diet, lifestyle, or the use of supplements or weight reduction products are done entirely at your own risk. You assume all risks of injury, illness or death.
Nothing in these terms attempt to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).
If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Course purchased.
Any claims to be brought under or arising out of the Contract must be brought within 6 months of the date of the event giving rise to the claim.
If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control (including our illness or incapacity or that of any member of the team involved in providing the Programme), we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
We may make changes (and shall not be liable for any additional costs incurred by you or for any other liability incurred by you as a result of changes) in (i) the Programme, (ii) any other content, (iii) the time and date of sessions or (iv) the delivery mode of the sessions, (v) trainers, instructors or coaches.
The provisions of this paragraph 'Liability' shall survive termination of the Contract.
You acknowledge and agree that:
- The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Programme (which shall be deemed to have been terminated by mutual consent);
- In entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Programme other than as expressly set out in the Contract.

General

By registering for our Programme you warrant that
- You are legally capable of entering into binding contracts; and
- You are at least 18 years old; and
- You acknowledge that we are based in England
- That all information you provide us with is materially true and accurate at all times and not misleading in any way.
You accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms. [Where there has been a material change to the Terms, if you do not wish to accept the new Terms and provide us with written notice of this within 7 days of our email to you setting out the changes to the terms, the Contract will terminate immediately without further notice.
The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.
If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.
The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.